Refund & Cancellation Policy

At Atomic Nexus ("Company," "we," "us," or "our"), we provide consulting calls via Zoom or other video conferencing platforms. To ensure a smooth experience, please review our Refund & Cancellation Policy before booking a session.

1. Payment & Booking

1.1 Prepaid Sessions

• All consulting calls must be paid in full at the time of booking.
• Payments are securely processed via Stripe. We do not store payment details.

2. Cancellation & Rescheduling

2.1 Client-Initiated Cancellations

• You may cancel or reschedule your call at least 24 hours before the scheduled time.
• If you cancel within this period, you may request to reschedule the session for a later date.

2.2 Late Cancellations & No-Shows

• Cancellations made less than 24 hours before the call are non-refundable.
• If you do not show up for the scheduled session, no refund or rescheduling will be offered.

3. Refund Policy

3.1 No Refunds After Completed Sessions

• Once a consulting call has taken place, no refunds will be issued.
• We do not provide refunds for dissatisfaction with the advice or outcomes of the session.

3.2 Refund Eligibility

Refunds will only be considered under the following circumstances:

• ✓Technical Failure on Our End: If a technical issue (e.g., server failure, Zoom outage) prevents the session from occurring, we will reschedule or offer a refund.
• ✗Client-Side Issues: Refunds will not be issued for missed sessions due to personal reasons, scheduling conflicts, or technical issues on the client's end.

4. Exceptional Cases

In rare cases of emergencies or extenuating circumstances, we may offer a partial refund or rescheduling at our discretion. Contact us at info@atomicnexus.io for special requests.

5. Contact Us

If you have questions regarding this policy, contact us at:
Email: info@atomicnexus.io